Virtual Reality and The Future of Work

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Virtual Reality and The Future of Work

It's somewhat difficult to believe that only a few generations ago, before the industrial revolution, more people lived in small villages than large towns. In just a few short decades, not only did towns populations  quickly swell and break records, but brand new cities sprung up in areas of industrial activity.

People moved to where the action was, where production was happening, which more often than not meant working with a machine. Yet today our production not longer demands machinery and has been internalised. It is we who produce and wherever we go, our potential for productivity will follow. Our reasons then, to remain in big cities are quickly disappearing, along with our teleworking colleagues who are returning to regional areas where real estate is cheaper, communities are safer and many consider the lifestyle better. 

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Operation Change Your Head

Operation Change Your Head

Many managers will acknowledge that change management is often difficult and rarely handled well. Yet whilst much of the strategic change management focus has been towards those who are most impacted by the change, only a few brave leaders will dare to question what their role is in championing the change.

The Next Big Thing Is; Really Small

The Next Big Thing Is; Really Small

China is on a fast track of social, technological and economic development; that much we can all agree. Could it however be possible, that it has already overtaken the West in terms of adopting of emerging technology in the workplace?

Earlier this year, consulting group Accenture surveyed more than 400 CIOs and IT Professionals across 14 industries and countries about their development and deployment of mobility solutions. The results might embarrass our 'advanced' western economy. 

The Death of the Home Phone

The Death of the Home Phone

The Australian Communications and Media Authority (ACMA) today released research indicating that nearly 20 percent of Australian, some 3.3 million adults, are mobile-only users and most of these, 2.8 million, have dumped their landline services

Mobile Phone Culture

Mobile Phone Culture

Jo Clarke, a professional 26yo working in commercial real estate [read GenY], took a call from her brother whilst waiting in the checkout at UK grocery store Sainsbury's. The checkout clerk, offended by Miss Clarke's rudeness, refused to take payment until she completed her phone call. 

Qantas Bans Ham & Alcohol

Qantas Bans Ham & Alcohol

QantasEmirates.jpg

They say 'pigs don't fly'; but at least pork used to on Qantas flights bound for Europe until a recent partnership with Dubai based carrier, Emirates.

Whilst a ham and egg omelette may be a western breakfast staple, dining menus on Qantas flights through Dubai now state that meals do not contain pork or alcohol that are both  forbidden in the UAE. New menu items have instead been introduced including a mezze plate of traditional Middle Eastern cousine. In catering for anticipated increased number of Arab passengers, in-air announcements in Arabic now follow English, in a trend consistent with other global carriers to regional destinations.

This step towards cultural competency is not new for Qantas who already offer pork and alcohol free flights to Jakarta, Indonesia, that has a large muslim population. On it's flights to China, Qantas similarly offers regional and cultural menu options that includes stir fries.  

Instead of 'treating people the way we would like to be treated' , Qantas has taken the higher ground to 'treat people the way they would like to be treated'. A basic customer service premise, fundamental to profitability, yet so easily forgotten.

Consider for a moment the changing nature of your own customer and staff community. How does your corporate cultural competency shape up to the cultural changes in the world around us?

Corporate cultural competency training is cheaper than you might think, and the dividends are truly enviable. As global economic borders continue to blur, the need for cultural competency has become critical to the short term planning agenda. Those on the front foot are training their teams today.

 

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Positioning - Easy to Differentiate

What separates the good from the great is often as simple as positioning. Peter Sheahan puts it so well this week in a video blog on Huffington Post, check it out.

Source: Huffington Post, Small Business, April 3, 2013

Link: http://www.huffingtonpost.com/peter-sheahan/positioning-embrace-your_b_3002238.html

Link: http://www.petersheahan.com/

 

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